FAQ

FAQ

What We Need You To Do

Please see our current availability by clicking on the link to our Available Puppies Page.
A gender will need to be chosen at the time of the birth announcement. This is important to us as we will need an accurate gender count to let our customers know which gender is still available. The majority of our customers do request a specific gender. Another thing to note is selecting from the full litter is much more difficult than we realize. Narrowing the selection down to gender makes your selection much easier as you are able to give more individual attention to a smaller grouping of puppies.
We use PayPal for deposits as there is extra security and peace of mind for our customers.

What We Provide and Promise

Price is non-negotiable.
We do not do testing on all of our dogs, parents and pups, as this does not guarantee that they won’t develop a genetic condition at some point in their life. There are many mutations that can factor into whether they are predisposed or not, as well as environmental factors such as diet and exercise that contribute to the potential outcome of hip or elbow disease. We do, however, have a 2 year health warranty covering serious genetic concerns on every puppy that leaves our facility. All of our puppies are cleared by our vet that we work very closely with and trust prior to take home day, and our parent dogs are DNA tested and cleared through Embark. We are very passionate about the health of our puppies and parent dogs, but understand that we are working with Mother Nature and can’t predict every outcome and circumstance.
We do not provide any paperwork to any of our customers unless we have a specific breeding contract.
We currently have 3 locations where we care for our puppies. Jessica, our Client Manager, and Jimmy, our Operations Manager, make up two of our locations and care for the puppies in their own homes. Each litter has separate living quarters with a separate space for their mom to escape to if she needs a little break and time to eat and drink in privacy. Our fantastic staff looks over and cares for these pups and also interact and socialize with our pups between feedings and sanitizing. All puppies then go to our final property, which is where we hold puppy bootcamp and is also where you will pick them up to take them home!

Below are videos which show where our puppies are kept from the time they are born to the time they are around 7 weeks old. On top of this setup, we also have an area for puppy socialization where we begin to bring them to when they are around 4 weeks old.

Jimmy’s Location

Jessica’s Location

 

Yes, but in certain circumstances. In an effort to create normalcy for the pups and to make our processes more streamlined, we try our best to make visitations have an exact purpose. If you wish to learn more about us and how we do things, you may be invited to one of our monthly events, unless otherwise stated, where you can see our back patio, meet our staff, and ask any questions during the time allotted.

We do not allow visitations of our puppies or their mothers in an effort to keep their environment as sanitary as possible. The only exception is for our puppies during pickouts or take homes. The first because it is a necessary risk to help you choose your puppy, and the latter because they have finished receiving their needed vaccinations and preventatives. In terms of our parents, often they have guardian homes, and they are less likely to be on site with their puppies the older they get.

We line our customers up in the order of the deposits received and the gender requested, so we cannot promise which puppy will be chosen prior to pick outs if you are not first pick of your gender. If you are not satisfied with the pups available once it comes to your pick, you may move your deposit to any available litter or future puppy. 

No, we do not get an official gender count until the puppies are born.
We do not spay/neuter our puppies before take home. We recommend no earlier than 12 months for spaying/neutering, however, this is something you will work with your vet to schedule at the appropriate age as determined by them.

What Our Processes and Jargon Are

Once our puppies are born we send a birth announcement asking you to confirm which gender you will be choosing from. You will then be scheduled to come in for your pickout appointment once the puppies are between 6 and 7 weeks old. You will only see puppies from the gender you chose. Pick out appointments are scheduled in order of picking positions. To see more details on our process, please see the link here.

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